If you are experiencing issues accessing your online account, there is a self-reset password option available in both the Save® App and Online Portal.
For your account security, too many failed login attempts to your account may cause your account to be locked. If you receive a message stating that your account is locked, please contact customer support.
From the Save App
- Go to the login page in the Save App.
- Click on Forgot your password?
- A verification code will be sent to you by text to your mobile number on file.
- Enter the verification code received.
- If you did not receive the code, click on the Resend option.
- If the verification code is entered successfully, you will see the option to reset your password.
- If for any reason you do not receive the text message or no longer have access to this phone number, you may have the option to receive a verification code to a verified email address.
- If you do not see an option to verify your code by email, contact customer support.
- Enter your new password following the password requirements shown.
- Click on Next.
- Re-enter the password.
- Click on Confirm.
- If successful you will see a Password Successfully Changed message.
From the Online Portal
- Go to joinsave.com/login.
- Click on Forgot your password?
- A verification code will be sent to you by text to your mobile number on file.
- Enter the verification code received, click on Verify.
- If you did not receive the code, click on the Resend option.
- If the verification code is entered successfully, you will see the option to reset your password.
- If for any reason you do not receive the text message or no longer have access to this phone number, you may have the option to receive a verification code to a verified email address.
- If you do not see an option to verify your code by email, contact customer support.
- Enter your new password following the password requirements shown.
- Confirm the new password.
- Click on Submit.
- If successful you will see a Password Successfully Changed message.