You can place a stop payment for ACH transactions that have not yet been posted to your account. Save® must be notified in writing at least 3 business days prior to the ACH posting to allow for enough time to stop payment on an item. If the ACH is with a company you have an agreement with, please contact the company first to stop your ACH authorization. If you are unable to place a stop payment with the company or have an unauthorized ACH post to your account, please contact customer support.
Debit card purchases and recurring debit card transactions cannot be stopped once authorized. If you have a recurring debit card transaction that you need to stop, you must contact the merchant who has your card on file to remove your card as a payment method. If you have contacted the merchant but still notice a charge on your account or if you identify any unauthorized charges, we suggest you pause your card and contact customer support.