If you notice that your card has been lost or stolen, you should immediately pause your Save® Debit Invest card through the online portal or Save App. If you happen to find your card, you can use the same process to unpause your card. This is a safe way to stop any unauthorized use of your debit card.
Click here for instructions on how to pause and unpause your card.
If you determine your card is lost or stolen, you can directly report your card lost or stolen through the same process. Reporting a lost or stolen card will however cancel your card completely and issue you a new card.
If you have lost your card, we recommend you review your account against any unauthorized charges. If you determine you need to dispute a charge on your account, please contact customer support.
From the Save App
- Log into the Save App.
- From the landing page for the Debit Invest card, select Card Settings from the middle of the screen
- Then select Report Lost or Stolen.
- A popup will appear that allows you to choose whether your card has been lost or stolen, choose one, and select Continue.
- You will be asked to confirm recent charges to verify that you were using your card. Select Confirm Transactions, or select Report a Problem if you do not recognize at least one of the transactions.
- Reporting a problem as quickly as possible is an important safeguard to your account. Be sure to report any issues through the report feature or contact customer support.
- Select Swipe to Confirm and your card will be deactivated and a new card will be issued. Please note, it can take up to 10 working days for your new card to arrive.
Report your Card Lost/Stolen - From the Online Portal
- Log in to the Save Online Portal at joinsave.com.
- From the landing page for the Debit Invest card, select Card Settings from the top of the screen.
- Then select Report Lost or Stolen.
- A popup will appear that allows you to choose whether your card has been lost or stolen, choose one, and select Continue.
- You will be asked to confirm recent charges to verify that you were using your card. Select Confirm Transactions, or select Report a Problem if you do not recognize at least one of the transactions.
- Reporting a problem as quickly as possible is an important safeguard to your account. Be sure to report any issues through the report feature or contact customer support.
- Select Confirm and your card will be deactivated and a new card will be issued. Please note, it can take up to 10 working days for your new card to arrive.
